I am disabled. I called the store and spoke with a clerk to ensure that the items I needed were available before I sent someone to purchase them for me.
We went here to investigate Treager grills. We had the pleasure of talking with Bob. He was extremely knowledgeable, took his time explaining all things pellet grilling with us. He didn't get upset with our million questions. We would most certainly buy our grill from Bob.
They need a good PR person to have a team meeting with their staff and manager.
Very friendly, decent selection. But the products are pretty overpriced and I had to hear a sob story from who I think was the owner about how much it costs to run a credit/check card when my purchase was less than $5. No need to go back for me.
The attitude of the sales clerks trickles down from management. In my case, the clerk was nice and helpful this last time. I am sure she had permission from management to go ahead and sell the items that were on hold. Just plain tacky.
Nice hardware store. The people are friendly. They don't have a lot of things, but for simple fixes you can find it here. Prices are reasonable.
I called around 2:00 and request 4 bags of Weed and Feed and said that someone would pick them up a little after 4:00, and would they hold them for me since 4 was all they had. She said that she would hold them under the name I provided for her.
A couple of years ago, while I was still able to drive, I had gone to their store to look at statuary items that were on sale.
I noticed a large statue that I liked and asked one of the clerks if it was one of the items on sale. I received a very sharp, unfriendly reply stating, "NO! I'm not selling that to you for that price".
The 2 bags that were left was not enough for my job, so it was frustrating to know that their customer relations didn't mean any more than that to them.
Very helpful staff. They know what their stock is, and if they don't have what you need, they can get it pretty fast.
The person picking them up was able to go earlier than anticipated, so they arrived before 4:00 and the store had already sold 2 bags to someone else.
It was their right to sell the product, but you would think that they would at least wait until the agreed time to see if you showed up before letting someone else have it.
Being in retail business and customer service my whole life, it's very hard for me to continue to do business with people who act like they are doing you a favor to help you, and they don't value their customers enough to keep their word.
Rock Hollow Garden Hardware is a US Hardware Store based in Newcastle, Oklahoma. Rock Hollow Garden Hardware is located at 3009 Bypass Rd, Newcastle, OK 73065, USA.
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