May 2017 I met Amber at the gym, signed cancellation paperwork, and provided her with a Direct TV statement. I was given flack because it’s in my husbands name. Granted we are both on the account just like all our other utilities. I turned in my key thing, finished signing paperwork, and was out the door.
Earlier this week I see 2 charges from Anytime Fitness come through on my account. I call and spoke with the new manager, Andrew. I’m informed my account was never cancelled, but only frozen. I would love to provide them with the paperwork I was handed as I left in May, but after several months of not having been charged I tossed it. Andrew told me they do not have anything to indicate otherwise and I’ll be charged until 2019. He would not admit there was a possibility this was their error.
Went to the gym to sign up and the door was locked but there were people in side staring back at me. So then I called the phone number and no one answered but I left a message and no one called me back. In one last-ditch effort I went on to their website and filled out their contact form to which I also received no response. This place is a complete joke. The people running it must be high as kites.
I cannot speak for everyone’s experience, but I can speak for my own. Current and prospective gym goers beware!
In February 2017 I joined this gym. Amber was very helpful in answering questions and meeting me at the gym on my time. It was explained that I would receive a discounted rate for my husband and I being in the medical field. This applied even though I purchased a single membership for myself. Amber, the former manager, said my husband could come with me every now and again without a membership. Furthermore, monthly rates and enrollment fees would further be reduced by signing a 2 year commitment. Seemed like a standard offer.
My husband and I did not enter the gym once. We travel for work 20+ days, I ended up having surgery and it didn’t fit us. I called Amber to cancel our membership in May 2017. I was told a slightly different story until I called her out on it. She changed her tune and had me come in to cancel my membership in person.
Great atmosphere! Very clean! Friendly, knowledgeable staff! I look forward to coming to this gym everyday. Never have to wait for equipment. Highly recommended!!
It's a small cozy not very busy gym. It has all the equipment I need.
Absolutely without a doubt the nicest and most helpful staff you could ever find! I will recommend this facility to anyone who is interested in finding a gym in my area. Always clean, too
I didn’t want to sign a 2 year commitment because I didn’t know if the gym would work out for me and my husband. When I voiced this I was reassured that I’d be able to cancel my membership at anytime without worry. I would simply have to write on my membership cancellation paperwork that I’d moved 25 miles away or I had medical issues. This would eliminate any cancellation fee etc. I went ahead and signed.
I asked to speak with the franchise owner. I was later sent a text message with the owners phone, Cody. I’ve left 2 messages without a response from Cody and charges remain on my account for a monthly fee and an annual fee they charge for gym maintenance.
If I could give this gym a negative 10 stars I would. However, you’re forced to leave 1 star in order to post on Google.
Where has customer service gone in this day in age???
No further charges were put on my account and I thought all was well...
Anytime Fitness is a US Gym based in Newcastle, Oklahoma. Anytime Fitness is located at 745 NW 32nd Place, Newcastle, OK 73065, USA.
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